Privacy Policy

Who handles your data
NATTY ELECTRONICS CONSORTIUM, whose shop is in Douala, Akwa, Carrefour Idéal, is responsible for the data described here.

This policy covers the natty-electronics-consortium.com website and the NATTY ELECTRONICS Android app. It follows Cameroonian law no. 2024/017 of 23 December 2024 on the protection of personal data.

For any question or request: WhatsApp +237 677 45 19 53, or email contact@natty-electronics-consortium.com

The data we collect
Your account. Your name, your phone number, your email address if you give one, your city and neighbourhood, and the account type you chose (buyer or seller). Your password is never stored in readable form: we keep only an encrypted fingerprint of it, from which it cannot be recovered.

Your orders. The items ordered, how you receive them (delivery or in-store pickup), the delivery city and neighbourhood, any note you leave for the seller, and the amounts. If you order without an account, your name and phone number are required so we can reach you.

Your payments. The Mobile Money number used, the amount and the transaction reference. Your Mobile Money PIN is never entered on our pages and never seen by us: it stays between you, your operator and our payment provider.

Your repair requests. Your name, phone number and neighbourhood, the brand, model, serial number and reported fault of the device, and a photo if you attach one. Your national ID card number is optional: it only serves to identify the owner of a device left at the workshop, and you may leave that field empty.

Your exchanges. Your messages with the shop, your forum topics and replies, your requests to contact a seller, and any disputes you open.

Your listings, if you sell. The title, description, condition, price, photos and location of the items you publish.

A technical log. The date, nature and IP address of sensitive operations: sign-in, payment, order change, administrative action. It helps trace the origin of an incident and detect abuse.

In the Android app. Your sign-in token and chosen language are kept on your phone, and disappear when you sign out or uninstall the app. Access to the camera and to your pictures is used only for the photos you choose to send yourself. The app does not read your contacts, your location, or any other file.

What the data is used for
• Creating your account and recognising you when you sign in. • Recording your orders, collecting your payments and delivering to you. • Keeping you informed about an order or a repair. • Putting you in touch with a seller and handling a dispute. • Running the forum and the messaging. • Meeting our accounting and tax obligations. • Keeping the service secure and preventing fraud.

We make no automated decisions about you, and we build no advertising profile.

What others see about you
Sellers see neither your name nor your phone number. They only see the items sold, the quantities and the amounts due to them. Any contact goes through the site's messaging, where phone numbers written in a message are automatically hidden.

The forum is public. What you post there is visible to everyone, including people without an account.

The NATTY team accesses what is needed to prepare an order, follow a repair or settle a dispute.

Who we share your data with
We neither sell nor rent your data. It is passed on only in these cases:

• CamerPay, our payment provider: your name, email, Mobile Money number, the amount and the order reference, for the time needed to carry out the transaction. • Our hosting provider, which runs the website's server. • Google Fonts and the jsDelivr network, which supply the fonts and styles of the pages: your browser sends them your IP address when the site loads. • WhatsApp, only if you choose to write to us through it. • The competent authorities, upon lawful request.

Cookies
The site sets a single cookie, a session cookie. It remembers that you are signed in, the contents of your cart and your chosen language. It is required for the site to work.

We use no advertising cookie and no third-party analytics tool.

How long we keep it
• Your account: as long as it stays open. • Your orders and payments: as long as accounting rules require, that is ten years. • Your repair tickets: for as long as the device is being followed, then for the warranty on the work. • Your messages and posts: until you or the moderation team delete them. • The technical log: as long as needed to keep the service secure.

Your rights
At any time you may ask to access your data, correct it, erase it, or object to a use of it. You may also withdraw a consent you have given us.

For most of it you need no one: your profile can be edited from the Account section, and your account can be deleted there too. For anything else, write to us on WhatsApp or by email. We answer as soon as we can, and within one month at the latest.

If our answer does not satisfy you, you may refer the matter to the Cameroonian authority responsible for personal data protection.

Deleting your account
Deletion is requested from the app, Account section, or from the website, Delete my account page. It asks for your password, and it is immediate and final.

What is deleted: your listings and their photos, your messages, your forum topics and replies, your requests to contact a seller, your disputes, and all your open sessions.

What is kept with no link to you: your orders already paid and your repair tickets. Their amounts stay recorded, but your name is replaced by "Deleted account" and your number is erased. There are two reasons: a deleted order would falsify our accounts, and a device still at the workshop must keep its file.

How we protect your data
• The site is served over HTTPS: exchanges with your browser are encrypted. • Passwords are stored as a fingerprint, never in readable form. • The app uses one token per device, revocable when you sign out. • Payments are handled by our licensed provider: we keep no banking data. • Administrative access is limited to authorised people and logged.

Minors
Our services are meant for adults. We do not knowingly collect data about a minor. If you notice an account opened by a minor, tell us: it will be deleted.

Changes
We may update this policy, in particular if the service changes. Any significant change will be announced on the site. The date of the latest update appears at the bottom of this page.